Lenthall House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People mostly experienced good outcomes. Staff understood how to monitor and improve health outcomes by following best practice and healthcare advice and guidance.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Most people experienced good outcomes and had access to healthcare and other services as required. There had been a delay in seeking medical and dental attention for one person who experienced difficulty eating. Their relative had to arrange appointments and ensure they got the medicine required.

Staff were able to describe how they managed people’s needs and reported any known deterioration to senior staff to contact appropriate professionals.

Staff managed diabetes well, and were following guidance for blood sugar monitoring and contacting health are professionals appropriately. Care plans included people's specific conditions such as 'dementia' and guided staff about how this affects people and the best way to react and support. We received positive feedback from some visiting healthcare professionals.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.