Lenthall House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The service was not well- led. There was no registered manager at the service and some people, staff and relatives lacked confidence in senior leaders and did not feel safe raising concerns. This was a breach of regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We spoke with 12 members of staff, the majority told us they did not feel able to raise concerns due to fear of intimidation and losing their jobs. They told us when staff had raised concerns, they had lost their jobs or were ignored and nothing was done in response to their concerns. For example, staff had raised concerns about staffing insufficient numbers of staff on shifts, but no action was taken. We spoke with the provider about these concerns shortly after our site visit. The provider commenced an investigation across all their services.

The provider had policies and procedures about raising concerns. There was a confidential whistle blowing helpline number displayed. Staff were aware of how to raise concerns but did not feel confident doing so. We spoke with the provider shortly after our site visit. The provider commenced an investigation across all their services regarding staff confidence to speak up.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.