8 March 2018
During an inspection looking at part of the service
We carried out an announced comprehensive inspection at gtd healthcare Head Office on 6 and 7 February 2017. The overall rating for the service was Good with Well led as requires improvement. The full comprehensive report on the February 2017 inspection can be found by selecting the ‘all reports’ link for gtd healthcare Head Office on our website at www.cqc.org.uk.
At that inspection the area that required improvement was well led:
- We found staff were not always aware of the availability of information, such as names of lead roles and some policies and procedures. Some clinical staff were not aware of the quality monitoring processes in place and could not articulate any improvements identified. Staff couldn’t always access required information such as policies and procedures.
This most recent inspection was an announced focused inspection carried out on 8 March 2018 to confirm that the service had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 6 and 7 February 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the service remains rated as Good and ‘well led’ is now also rated as Good.
Our key findings were as follows:
- We saw that all staff, across the different sites had access to and participated where appropriate in audits and learning was communicated via various means.
- Staff now had access to policies and procedures at all times and those staff working remotely had access to printed copies and summaries of key policies and procedures should they not have access to the provider intranet.
- We saw details of staff in lead roles which was accessible to all staff via induction, displays in key locations and the provider intranet.
- Child safeguarding training records were maintained for all staff and this was monitored on a monthly basis and they were issued with reminders when training was due for renewal.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice