Lulworth

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were involved at all times to ensure their outcomes were identified and their voices heard. These included activities, one to one support, developing friendships and maintaining contact with relatives and friends. There was a culture that allowed people to voice their views and opinions. They felt safe to do so. People were involved in care planning and organising their own activities and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were encouraged to create friendships. One person told us, “I have a friend who lives in another part of the country. We speak every day on facetime but the signal is a bit rubbish sometimes!”. Lulworth made good use of advocates to help with aspects of people’s care, ensuring barriers were tackled in respect of access to specific support. People enjoyed the cinema room and we observed a really nice atmosphere whilst people were enjoying a film.

Staff were all trained and understood the importance of Equality of care and everyone's entitlement to human rights. Care plans ensured there was opportunities to review an monitor individual outcomes. Barriers were clearly identified and ways to overcome them explored and documented.

Staff told us that “It’s not our home, it’s theirs”. Staff wanted to make sure that people are not disadvantaged by their health and/or communication needs. It was important to them that everyone at Lulworth was equal and had the same or similar experiences. Reasonable adjustments were made to ensure people could access different activities throughout the day.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.