Coppergate Clinic

Updated 14 April 2022

Face etc medispa is operated by Coppergate Clinic (Formerly Face Etc Ltd). The service registered with CQC in 2017 and rebranded as Coppergate Clinic in 2021 following a change in service provision; due to a decrease in demand as a result of the COVID-19 pandemic, the focus of the clinic has move towards providing additional surgical procedures under conscious sedation and general anaesthetic.

The clinic is located in the centre of York and provides independent plastic surgery and aesthetic treatments to members of the public on a self-referral basis. A specialist skin lesion service is also offered. The non-surgical treatments do not fall within the CQC scope of registration and will not be reported on.

The clinic has a spacious reception area, a range of offices, consultation and treatment rooms, and two operating theatres, set out over two floors.

The service is registered to provide the following regulated activities:

• Surgical procedures

• Treatment of disease, disorder and injury

• Diagnostic and screening procedures.

Surgery is predominantly on a day case basis, however, when procedures require overnight admission, the clinic is able to accommodate this. There is a thorough pre and post-operative care pathway in place and care is tailored to each individual patient. The clinic does not treat children under the age of 18 years old.

There has been a registered manager in post since 2017. The service has not been previously inspected.

Updated 14 April 2022

This service had not previously been inspected. We rated it as good because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety effectively. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines safely. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

Staff provided a high standard of care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to comprehensive information. They followed the two-stage consent process.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

The service planned care to meet patients’ individual needs and made it easy for people to give feedback.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

Two policies we reviewed contained information which was not relevant to the service.

The service kept an equipment log with details of servicing and expiry dates; however, this had not been fully updated for all items of equipment.

Updated 14 April 2022

This service had not previously been inspected. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety effectively. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines safely. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided a high standard of care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to comprehensive information. They followed the two-stage consent process.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet patients’ individual needs and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• Two policies we reviewed contained information which was not relevant to the service.
• The service kept an equipment log with details of servicing and expiry dates; however, this had not been fully updated for all items of equipment.