We carried out a review of the data available to us about Coppergate Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Coppergate Clinic, you can give feedback on this service.
This service had not previously been inspected. We rated it as good because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety effectively. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines safely. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Staff provided a high standard of care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to comprehensive information. They followed the two-stage consent process.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
The service planned care to meet patients’ individual needs and made it easy for people to give feedback.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.
However:
Two policies we reviewed contained information which was not relevant to the service.
The service kept an equipment log with details of servicing and expiry dates; however, this had not been fully updated for all items of equipment.