DT Careplus

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff supported people to be independent. People and families were supported to have choice and control over the care provided and to make decisions about the care delivered.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and families were supported to make choices about their care and maintain their independence. A relative said, “I am fully involved in [family members] care. I talk all the time with the carers so if something was not working, we could make changes quickly.” They also commented, “[Family member] isn’t able to do a lot for themselves but the carers do encourage them to do a little bit when they can and within their capabilities.”

People's choices and preferences were recorded in their care plans including how these are met. Care plans and risk assessments were regularly reviewed and updated as people's needs changed.

Staff supported people to be independent and encouraged people to do as much as they could for themselves. One member of staff said, “When we are giving personal care we will encourage [person] to raise their hands and their legs to assist with washing and dressing. We also give [person] the hairbrush as they try hard to brush their hair by themself.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.