Ignite Health and Home Care Service

Updated 12 January 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Inspection team

There was one Inspector in the inspection team.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 24 hours notice of the inspection. This was because the we wanted to be sure there would be people at the office to speak with us.

Inspection activity started on 10 November 2020 and ended on 24 November 2020. We visited the office location on 12 November 2020.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority.

During the inspection

We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with the registered provider, registered manager and assistant manager.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We spoke with three care staff by telephone.

Updated 12 January 2021

Ignite Health and Home Care Services provides personal care to 25 people to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were positive about the care they received and felt safe being supported by staff who they were familiar with. Staff understood how to keep people safe and the registered manager understood their obligations to notify relevant stakeholders of any concerns. People had up to date risk assessments in place to guide staff about the risks to people’s health. Recruitment processes included checks on potential staff to make sure they were suitable for the role. People were happy with the support they received with their medicines. Improvements had been made to the way in which people’s support was recorded and systems to review staff competency to support people had been updated.

People told us the service was well run and staff told us they were happy to work there. People gave feedback about their experiences of care and changes would be made where required. Staff understood the registered provider’s whistleblowing policy and felt able to raise concerns if required. The registered provider together with the registered manager understood their role and responsibilities and had systems in place to support this. The registered manager had taken on board feedback from the last inspection and had made improvements were required. Where appropriate District Nurses were referred to were appropriate to improve people’s experience of care.

The last rating for this service was requires Improvement (28 December 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ignite Health and Home Care Service on our website at www.cqc.org.uk.