12 November 2020
During an inspection looking at part of the service
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive about the care they received and felt safe being supported by staff who they were familiar with. Staff understood how to keep people safe and the registered manager understood their obligations to notify relevant stakeholders of any concerns. People had up to date risk assessments in place to guide staff about the risks to people’s health. Recruitment processes included checks on potential staff to make sure they were suitable for the role. People were happy with the support they received with their medicines. Improvements had been made to the way in which people’s support was recorded and systems to review staff competency to support people had been updated.
People told us the service was well run and staff told us they were happy to work there. People gave feedback about their experiences of care and changes would be made where required. Staff understood the registered provider’s whistleblowing policy and felt able to raise concerns if required. The registered provider together with the registered manager understood their role and responsibilities and had systems in place to support this. The registered manager had taken on board feedback from the last inspection and had made improvements were required. Where appropriate District Nurses were referred to were appropriate to improve people’s experience of care.
The last rating for this service was requires Improvement (28 December 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ignite Health and Home Care Service on our website at www.cqc.org.uk.