Bluewood Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was inadequate. Though the assessment of this area indicated areas of good practice since the last inspection, our rating for the key question is requires improvement. People’s rights were promoted and respected by staff who understood the importance of providing person centered care. Independence and choices were promoted, and people were involved in planning their care and support.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices which were respected by staff.

Staff spoke with care and compassion about the people they support and demonstrated a shared commitment to providing good care. One staff member said, “It’s important people are happy with the service and care we provide.”

People were involved in planning and reviewing their care and support. Records captured their preferences and needs. This included the time they wished to go to bed in the evening, how they wanted to be supported by staff and what the person could do for themselves to maintain their independence. Care records reflected people’s protected characteristics such as religious beliefs and disability. Staff spoken with could tell us about people’s beliefs and preferences and knew how to best support them. Information which was confidential to the person was kept securely and only accessed by those with authority to do so.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.