Bluewood Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was inadequate. Though the assessment of this area indicated areas of good practice since the last inspection, our rating for the key question is requires improvement. People were involved in their care planning and their preferences, likes and needs were recorded. People's equality and diversity needs were respected. Staff worked in line with these and demonstrated a commitment to promoting people’s rights and choices.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt supported and empowered by staff. One person told us, “Staff are kind, caring and involve me in all aspects of my care.” One relative said, “[Person] is supported by a consistent staff team and is safe.”

Staff demonstrated a commitment to promoting people’s rights and choices when supporting them.

People’s care record included consideration of their wishes, beliefs and religion. Staff had received training in equality and diversity. The providers' policies and procedures prompted inclusion and diversity and reflected protected characteristics as defined by the Equality Act 2010.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.