Boulevard House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported by staff to achieve the best outcomes in order for them to lead meaningful lives.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were not able to comment on their equity in experiences and outcomes, however people were positive about their experience of living at the home and described staff supporting them to achieve personal aims. For example, one person described staff supporting them to learn how to shop online so they could order clothes.

Staff were knowledgeable about the provider’s equality and diversity plan and supported people in the least restrictive way possible. Staff could describe different types of discrimination and told us they would be comfortable raising concerns with the management team.

The provider had appropriate policies in place to support people equity such as equality and diversity and human rights policies. Care plans identified barriers to people achieving their aims and objectives and support and guidance was planned with people’s involvement to overcome those barriers. For example, one person wanted to go out into the community alone but told staff they were afraid to be around to many people. Staff had supported the person to find a route that they felt comfortable with and a developed a response system so they could contact staff whilst out on their own if needed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.