• Care Home
  • Care home

Buchanan Court

Overall: Good read more about inspection ratings

Sudbury Hill, Harrow, Middlesex, HA1 3AR (020) 3944 0581

Provided and run by:
Care UK Community Partnerships Ltd

Latest inspection summary

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Background to this inspection

Updated 10 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Buchanan Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. This means that the provider was legally responsible for how the service is run and for the quality and safety of the care provided. A manager had been appointed and we were told they would be applying to be the registered manager. Throughout the report we refer to this person as the manager. Following the inspection, the application to us was received.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with 11 people who used the service and one relative about their experience of the care provided. We spoke with four members of staff including the manager, operation support manager, registered nurse and care workers.

We reviewed a range of records. This included multiple risk assessments and multiple medication records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one professional who visits the service.

Overall inspection

Good

Updated 10 December 2021

About the service

Buchanan Court is a nursing home providing personal and nursing care to 49 people aged 65 and over at the time of the inspection. The service can support up to 80 people. Care is provided over three floors. However, currently the second floor was unoccupied. Buchanan Court also provides six short term reablement beds for people to recover from an operation before they are discharged back to their own home.

People’s experience of using this service and what we found

People’s experience of the service was positive. They were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Staff had been recruited safely.

People received person centred care. The service worked with a range of external professionals, so people received coordinated care.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There were governance structures and systems which were regularly reviewed. Quality assurance processes such as audits, unit rounds, accidents and incidents, were used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) The last rating for this service was Good (published 12 November 2019).

Why we inspected

This was a planned focused inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Buchanan Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.