Archived: The Wolds Care Centre

Updated 27 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 10 November 2020 and was announced on the day of inspection prior to entering the service.

Updated 27 November 2020

About the service

The Wolds is a residential care home providing personal and nursing care to 64 people at the time of the inspection. The service can support up to 66 people. The care home accommodated 64 people across four separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People were protected from abuse. Systems were in place to ensure people’s safety. Risks were assessed and managed. Medicines were managed appropriately and safely. The providers medicines policy required updating. This was done immediately during the inspection. Accidents and incidents were recorded, and measures were taken to improve and learn.

People’s needs were assessed, and outcomes were met. People and relatives told us their needs were met well. People and relatives told us food was of good quality, the cook had systems in place to ensure people could eat and drink what they wanted. Staff received the training they needed to do their job well. People’s consent to care was sought. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring thoughtful and attentive. People and relatives consistently told us staff were kind and caring and they were treated well. People were given the opportunity to express their views regularly and were involved in their care. Staff were knowledgeable about how to maintain privacy and dignity.

People were receiving care that was responsive to their needs. Staff understood the needs of people they are supporting. Care plans were being developed to include more person-centred information. Some care plans contained enough information to meet people's needs, others contained a far richer level of information which would enable staff to know more about the person and therefore meet their needs in a more person-centred way. People knew how to complain and raise concerns. People were given the opportunity to take part in regular activities of their choosing. The activities coordinator was enthusiastic and keen for people to try new things.

The management team had a genuine desire to provide good quality care to people living in the home. Staff were complimentary about the support they received from their managers. Processes were in place to ensure the delivery of care was monitored and checked regularly. Governance systems identified areas for improvement and plans were developed and actioned. The registered manager and the team had built good working partnerships with other health and social care professionals and had built links in the community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 05 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.