• Care Home
  • Care home

Archived: The Wolds Care Centre

Overall: Good read more about inspection ratings

North Holme Road, Louth, Lincolnshire, LN11 0JF (01507) 603869

Provided and run by:
Louth Care Limited

Important: The provider of this service changed. See new profile

All Inspections

10 November 2020

During an inspection looking at part of the service

The Wolds Care Centre is care home which provides nursing and personal care for up to 66 older people. At the time of inspection there were 52 people living in the service.

We found the following examples of good practice.

¿ Information and guidance on Covid 19 restrictions and infection control measures in place was available and visible for staff, people and visitors.

¿ The manager had a clear communication programme in place for people, staff and relatives to keep them updated with issues related to Covid 19.

¿ There were sufficient Personal Protective Equipment (PPE) supplies in place to ensure safe infection prevention and control practices were undertaken. Infection control policies had been amended to reflect current national guidance.

¿ There was an enhanced cleaning programme in place at the service and the service was visibly clean and well maintained. The housekeeping team wiped high use touch points throughout the day to reduce the spread of infection.

¿ The provider had ensured staff were skilled in infection prevention and control (IPC). This included up to date training on infection control and 'Donning and Doffing', how to put on and remove Personal PPE.

¿ Allocation and organisation of staff on the four units was undertaken to reduce the risk of spread of infection.

¿There was a testing programme in place for staff and people living in the service. This was to ensure if any staff or people had contracted Covid-19 and were asymptomatic, were identified in a timely way.

¿ A recent outbreak of Covid 19 at the service had been managed well and the plans in place to support people had been utilised safely. Staff who tested positive or had displayed symptoms of Covid 19 had shielded in line with the government guidance and were symptom free before returning to work.

¿ People were supported to keep in touch with their relatives via telephone calls, video links and window visits. When lockdown restrictions had been eased socially distanced garden visits were introduced. The provider was also erecting a floor to ceiling Perspex screen in a lounge area, which can be accessed from the garden, with an integrated intercom system to further support relatives visits safely.

¿ People admitted to the service were supported following government guidance on managing new admissions during the Covid 19 pandemic. The provider had specific Covid 19 care plans in place for people to provide guidance for staff caring for them.

Further information is in the detailed findings below.

23 September 2019

During a routine inspection

About the service

The Wolds is a residential care home providing personal and nursing care to 64 people at the time of the inspection. The service can support up to 66 people. The care home accommodated 64 people across four separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People were protected from abuse. Systems were in place to ensure people’s safety. Risks were assessed and managed. Medicines were managed appropriately and safely. The providers medicines policy required updating. This was done immediately during the inspection. Accidents and incidents were recorded, and measures were taken to improve and learn.

People’s needs were assessed, and outcomes were met. People and relatives told us their needs were met well. People and relatives told us food was of good quality, the cook had systems in place to ensure people could eat and drink what they wanted. Staff received the training they needed to do their job well. People’s consent to care was sought. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring thoughtful and attentive. People and relatives consistently told us staff were kind and caring and they were treated well. People were given the opportunity to express their views regularly and were involved in their care. Staff were knowledgeable about how to maintain privacy and dignity.

People were receiving care that was responsive to their needs. Staff understood the needs of people they are supporting. Care plans were being developed to include more person-centred information. Some care plans contained enough information to meet people's needs, others contained a far richer level of information which would enable staff to know more about the person and therefore meet their needs in a more person-centred way. People knew how to complain and raise concerns. People were given the opportunity to take part in regular activities of their choosing. The activities coordinator was enthusiastic and keen for people to try new things.

The management team had a genuine desire to provide good quality care to people living in the home. Staff were complimentary about the support they received from their managers. Processes were in place to ensure the delivery of care was monitored and checked regularly. Governance systems identified areas for improvement and plans were developed and actioned. The registered manager and the team had built good working partnerships with other health and social care professionals and had built links in the community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 05 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

19 & 21 Janaury 2016

During a routine inspection

We inspected The Wolds Care Centre on the 19 & 21 January 2016. This was an unannounced inspection. The service provides care and support for up to 66 people. When we undertook our inspection there were 64 people living at the home.

People living at the home were mainly older people. Some people required more assistance either because of physical illnesses or because they were experiencing memory loss. The home also provided end of life care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CQC is required by law to monitor the operation of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves. At the time of our inspection there was no one subject to such an authorisation.

There were sufficient staff to meet the needs of people using the service and the deployment of staff at busy times was being reviewed by the provider. The provider had taken into consideration the complex needs of each person to ensure their needs could be met through a 24 hour period.

People’s health care needs were assessed, and care planned and delivered in a consistent way through the use of a care plan. People were involved in the planning of their care and had agreed to the care provided. The information and guidance provided to staff in the care plans was clear. Risks associated with people’s care needs were assessed and plans put in place to minimise risk in order to keep people safe.

People were treated with kindness, compassion and respect. The staff in the home took time to speak with the people they were supporting. We saw many positive interactions and people enjoyed talking to the staff in the home. The staff on duty knew the people they were supporting and the choices they had made about their care and their lives. People were supported to maintain their independence and control over their lives.

People had a choice of meals, snacks and drinks. And meals could be taken dining rooms, sitting rooms or people’s own bedrooms. Staff encouraged people to eat their meals and gave assistance to those that required it.

The provider used safe systems when new staff were recruited. All new staff completed training before working in the home. The staff were aware of their responsibilities to protect people from harm or abuse. They knew the action to take if they were concerned about the welfare of an individual.

People had been consulted about the development of the home and quality checks had been completed to ensure services met people’s requirements.

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12, 13 January 2015

During an inspection of this service

12 April 2013

During a routine inspection

Everyone we spoke with talked positively about the staff and felt they fully supported their care needs. People told us the staff spoke with them in a respectful manner. One person said, "Staff are very good."

The people we spoke with told us their care was personalised to their needs. Staff recorded assessments and daily events on a computer based record. Not everyone who used the service had been involved in creating their care plans, but most knew records were kept on them. One person said, "All my needs are being met."

People told us they felt safe.If they were concerned about anything they would discuss it with a staff member. One person said, "I feel safer living here than at home." Staff knew what to do if they suspected someone was being abused.

The people who used the service told us they liked the staff and felt confident they knew their job. One person told us, "When I go to staff they can always come up with a solution to my problems." Staff received supervision and training.

People told us they had been involved in a survey and spoke to the management staff on a regular basis. One person told us, "I can go to the manager at any time. They have an open door all the time." A relative told us they had been in discussion with the manager about the care their family member received.The manager completed regular audits to ensure the quality of the care being delivered was being maintained.