Updated 17 October 2024
Bright Homecare is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 9 people were receiving a home care service from this provider. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The team who conducted this assessment consisted of an inspector. This on-site inspection was announced, and we gave the provider 24 hours’ notice. This was because we needed to be sure the registered manager would be available to support this assessment. We conducted our on-site assessment of this service on 17 October 2024 and off-site assessment activity continued until 23 October 2024. We looked at 5 quality statements including safeguarding; involving people to manage risks; safe and effective staffing; independence, choice and control and equity in experiences and outcomes. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had received safeguarding training. The provider completed risk assessments and staff used these to support people in a safe way. There were enough staff employed to support people and meet their needs. Managers undertook robust checks when recruiting, staff were suitable to be employed and support people. Staff received regular and relevant training to meet people’s needs. People were supported to have choice and control and make decisions about how their care was provided. Staff supported people to remain as independent as possible. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to.