Longley Hall Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Longley Hall Ltd is a supported living service supporting adults with a learning disability and/or autism. At the time of our inspection 15 people were living at the service. People lived in their own flats, which contained en suite facilities and people had access to a shared lounge, kitchen and garden. The service worked in line with the principles of Right care, Right support, Right culture. We expect providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We carried out an assessment of this service on 1 August 2024 to 5 August 2024. This assessment was to follow up on previous enforcement action we had taken against the service. Previously we were concerned about people’s safety, relating to managing risks, staffing and a lack of governance systems in place. During this assessment, we found that significant improvements had been made. Risks posed to people were now assessed and mitigated, people were supported by enough suitably qualified staff and governance systems were in place. People were safeguarded from the risk of abuse. Medicines were safely managed, and people received their medicines as prescribed. Care records were person centred and contained details about peoples likes, dislikes, goals and aspirations. Staff were dedicated to providing personalised support to people and people had been supported to become more independent. Staff were kind and caring in their interactions with people. The service was well led, staff told us they felt supported in their roles and we received positive feedback about how the registered manager had made improvements at the service.

People's experience of this service

People and relatives told us the service had improved, particularly how the service was managed, activities, staffing and personlising their own environments. People told us they felt safe living at the service. Comments included, “Amazing staff, [relative] is safe, looked after and is in their forever home, we’re very happy that he lives there.” And “I like living here I am happy. I have my favourite staff with me today.” Relatives told us their loved ones now received support a more stable team of staff, who knew their relatives well. One relative said, “The home has got better, before there were new [staff] faces every time you went, there are a lot more known faces now.” We received positive feedback about how staff treated people and how the service was well managed. Comments included, “[Relative] seems happier within herself ever since the new manager came” “[Relative] loves it there, they are always ready to go back after a home visit.” And “Staff are really good.”