Longley Hall Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

People, relatives, staff and partners were positive about the changes made at the service, they told us the service was well led and had improved under the new registered manager. Effective governance systems were in place to ensure the service continued to improve the quality and safety of care provided to people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us the morale within the team was much improved since our last inspection and they were a happy team, who communicated well. Staff were supported through regular supervisions, appraisals and team meetings. One staff said, “It is a happier place here now, 100 times better, I am glad I work here.” Another staff said, “We have a consistent team, it feels like home.”

The provider had clear visions and values for the service and staff followed these. The registered manager and staff team were dedicated to providing personalised support to people, which celebrated people’s diversity and was inclusive for all.

The registered manager was qualified and experienced and was supported by senior management teams and team leaders. New team leaders undertook training and observation to ensure they were competent to effectively carry out their roles. Staff respected the registered manager, one staff said, “We can go to the manager for help, they are always there for us when needed.”

Systems were in place to ensure leaders had effective oversight of the service. The registered manager was open and honest and notified all relevant agencies of reportable incidents. The service was well led. People, staff and relatives spoke highly of the registered manager and the changes they had made to the service. We saw people knew who the manager was and were happily engaging with them. A relative said, “[Name] has an outstanding relationship with the manager.”

Staff told us they felt comfortable to report poor practice, felt listened to and were confident action would be taken to address concerns. Staff told us the registered manager was approachable, available, present in the service and was always there for advice when needed. One staff said, “I feel comfortable to report concerns, the manager listens.”

Systems, policies and procedures were in place in place to ensure staff were aware of how to whistleblow and had the opportunity to speak up. A suggestions box was also in place, where staff could raise concerns or suggestions if they wished to do so.

The service benefited from a diverse workforce, which promoted equality and diversity. People had the opportunity to be supported by staff from similar cultural backgrounds, one person told us her staff on the day of inspection was her favourite. A prayer room was provided to staff to enable them to practice their religion. Staff told us the manager was fair and no one had suffered any form of discrimination.

Policies and procedures relating to workforce equality were in place, and staff monitoring included support for staff around their knowledge of what these policies meant. All staff were supported with their professional development.

The provider had a quality team in place who undertook regular site visits and audits to ensure the service operated effectively. The service was also regularly visited by the nominated individual. Staff told us the service ran well.

Since our last inspection the service was more organised and governance systems had been introduced, to monitor the quality and safety of the service. Audits were regularly undertaken, including audits of medicines, finances, care records and infection control. Some improvements were required to ensure behavioural incident charts were appropriately monitored.

Staff worked closely with people’s social workers to ensure people were appropriately placed and happy living at the service. People had undergone a review of their care with their social worker. Relatives told us the service had improved and they were kept informed about their loved one’s care. One relative said, “The manager is outstanding. Staff keep us well informed” Another relative said, “There was problems in the past, but things have improved, when I raised concerns the manager listened and took action.”

Staff worked closely with external agencies to meet people's health needs and community links were in place, such as day centres, local discos and hosting charity coffee mornings. One staff said, “We are organizing lots of things, including day trips. People loved the disco we went to. I support people with activities over the weekends to, so people can do more.”

We received positive feedback from external professionals who told us the service had improved and now worked in partnership with them.

Systems were in place to ensure the service worked in partnership with external professionals and communities. The registered manager was part of online forums, which shared best ideas and best practice.

Since our last inspection the registered manager and staff team had responded to our feedback and taken action to address the previous concerns found. The staff team were positive and keen to show us improvements they had made, and the positive outcomes people had achieved. Staff told us the team and service operated more effectively.

A service improvement plan was ongoing; however, this had been completed when concerns had been identified and required ongoing updates to ensure the service could evidence continuous improvements. Since our last inspection people had personalised their rooms, including pictures and furniture. Communal areas contained photographs and were more homely, we observed a film playing which was in line with the persons preference. The registered manager was dedicated to sustaining improvements and continuing to drive the quality of care people received.