- Homecare service
Supported Living UK
Report from 2 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 17 April to 10 May 2024 This assessment was prompted by information of concern received by CQC and the length of time since this service was last inspected. The rating at our last inspection (published 10 May 2019) was good. At this assessment, we reviewed 7 quality statements in Safe, Effective, Caring and Responsive only. The rating did not change and remains good. People received safe, consistent and timely support from competent staff who understood their needs, wishes and preferences. People were supported to take positive risks to develop personal skills. People’s support was assessed and designed prior to admission in consultation with the person, their family members and healthcare professionals. Staff helped people to achieve the best possible outcomes. People were supported to live as independently as possible, were involved in reviewing their support and asked for their feedback. Staff actively encouraged and facilitated people’s individual choices. Staff worked with people to remove barriers and to empower them to gain new skills. Staff ensured appropriate adjustments and plans were made to enable people to do what they preferred during the day. People were supported to have their rights and protected characteristics considered when accessing other health and social care services and engaging in their local community. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
People felt safe in the service. One person told us, “Staff are very nice and very helpful. (If I had any concerns), I would speak to the manager.” People’s relatives told us people were supported in a safe way and involved in managing their individual risks. Relatives commented, “[Staff] monitor [person’s] health needs closely and react quickly if anything is needed” and “[Staff] understand [person’s] needs, they know them really well.” People and their relatives told us there were enough competent staff to provide them with the support they required. One person said, “There is always enough staff.” Relatives told us, “I think [person] gets their one-to-one [support] hours” and “I think staff are well trained.” People’s relatives told us staff involved them in the assessments of people’s needs which supported staff to better understand people. Relatives said, “I went to visit the home before [person] moved there, and I was involved in planning their care” and “[Staff] seem to understand [person’s] needs which are quite complex.” Relatives told us about the opportunities created for individual people and commented, “[Staff] listen” and “[Person] seems happy there.” People’s relatives who represented people and advocated for them said, “I am always consulted about decisions” and “I am always consulted about medical issues.” People and their relatives told us staff respected people’s choices, helped them to feel in control of their support and to build their independence. Relatives told us how staff supported people to do what they liked and one relative summarised, “[Staff] encourage [person] to do different things.”