- Dentist
Dee Kay Dental
Report from 3 July 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 16 September 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice had systems to manage risks. However, some of the health and safety processes and procedures should be reviewed to ensure staff follow published guidance, in particular, oversight of infection control procedures, checking of the medical emergency kit and systems to document and investigate incidents and accidents. The practice is in Sheffield and provides NHS and private dental care and treatment for adults and children. The practice is part of a health centre which includes GP and pharmacy services. There was step free access to the practice and a car park, including dedicated parking for disabled people. The practice had 2 treatment rooms. During the assessment we spoke with the dentist, a trainee dental nurse, 2 receptionists and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 1 patient. On the day of our assessment, we spoke with and saw patient feedback from a further 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Happy with my visit” and “Very calming surgery and staff, good atmosphere”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.