• Dentist
  • Dentist

Dee Kay Dental

194 Duke Street, Sheffield, South Yorkshire, S2 5QQ (0114) 272 4409

Provided and run by:
Mr Akaash Bagga

Important: The provider of this service changed - see old profile

Report from 3 July 2024 assessment

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Well-led

Regulations met

Updated 2 October 2024

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Shared direction and culture

Regulations met

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

Capable, compassionate and inclusive leaders

Regulations met

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

Freedom to speak up

Regulations met

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

Workforce equality, diversity and inclusion

Regulations met

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

Governance, management and sustainability

Regulations met

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis. Systems and processes were embedded. The practice had systems to identify and manage risks. However, the assessment highlighted some additional areas of risk. In particular, oversight of infection control procedures, checking of the medical emergency kit and systems to document incidents and accidents. During the assessment, staff were open to discussion and feedback. After the assessment, evidence was sent to demonstrate areas requiring improvement were acted on immediately. Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations. There were effective processes for undertaking audits and for receiving and acting on safety alerts. We noted a recent incident had been discussed in a staff meeting to ensure learning and prevent re-occurrence, but had not been documented in the practice incident reporting system. We highlighted the importance of using these systems. Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement. Feedback from patients was collected and responded to. Staff demonstrated an open culture in relation to people’s safety. Staff had clear responsibilities, and systems of accountability to support good governance. Staff feedback was obtained through meetings and informal discussions. They were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate. The practice recycled waste to improve environmental sustainability.

Partnerships and communities

Regulations met

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

Learning, improvement and innovation

Regulations met

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.