Updated 16 July 2014
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1. The inspection team consisted of one inspector.
Age Concern Liverpool is a domiciliary care agency which provides personal care and community support such as shopping and domestic duties to adults. The main office for the agency is located in Southport and provides a service to people in Sefton and Liverpool.
Before our inspection we reviewed the information we held about this service but were unable to speak to any social workers or health care professionals. Although this agency provided a service for over 40 older people only nine of those people received personal care.
We visited the service on 30 April 2014 and spent time with the registered manager and one of the senior managers who had delegated responsibility for Human Resources. We also spoke to the administrative assistant who outlined her role and responsibility with the agency office.
We looked at care records including care plans, medication records, staff files, policies and procedures and staff training records. We spoke on the telephone to four of the people who received care and three members of the staff team who provided care and support.
At the last inspection visit in November 2013 we found that this service met all the national standards we looked at. Since then there has only been one incident, not relevant to the provision of care that needed investigation. This was dealt with within the set timescale and letters of apology were sent.