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Archived: Age Concern Liverpool

8-10 Hoghton Street, Southport, Merseyside, PR9 0TF

Provided and run by:
Age Concern Liverpool & Sefton

Important: This service is now registered at a different address - see new profile

All Inspections

30/04/2014

During a routine inspection

Age Concern Liverpool is a domiciliary care agency which provides personal care and community support such as shopping and domestic duties to adults. The main office for the agency is located in Southport and provides a service to people in Sefton and Liverpool.

At the time of our inspection the agency provided personal care for nine people while the remaining people received domestic duties and personal shopping.

There was a registered manager in post who was supported by a Board of Trustees, a Chief Executive Officer (CEO) and a team of senior managers. We found that that there was a stable staff team that provided care and support to older, vulnerable people.

All the people who used this agency were fully assessed before the service started and each had a care plan that was regularly updated to reflect any changing needs.

The staff recruitment process was robust with all the legal checks completed before staff started to work in the home. This ensured only suitable people were employed to provide care for vulnerable adults with differing needs. All new staff completed a full induction programme and were assisted with their professional development through supervision and a staff training programme.

Details of medication were recorded and administered in line with the organisation’s policy and procedure. Staff were trained in safe handling of medication.

We found that there were sufficient experienced and/or qualified staff to provide appropriate care and support to older people in their own homes.

6 November 2013

During a routine inspection

We spoke with five people who were receiving support from Age Concern Liverpool. All were positive about the service they received. One person told us, 'I am exceptionally satisfied. They do everything to help me and make my life liveable.' Another person said, 'I am very happy with the service. They [staff] get stuck in and do what I want of them.'

Effective arrangements were established for monitoring the safety and quality of the service. A complaints procedure was estabished. Arrangements were in place for recruiting staff and appropriate checks were carried out for each new member of staff.