Updated 25 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
This consisted of one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses a residential care service.
Service and service type
Therapia Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection visit was unannounced.
What we did
Before the inspection, we looked at information we held about the service including notifications sent to us. We did not ask the provider to send us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection. This service was in the process of changing their service type from residential care home to a supported living service, so we did not ask them to send in the PIR.
During the inspection
We spoke with three people who used the service and we needed the support from staff to speak with them. We were unable to communicate with everyone at the service due to their communication needs. We spoke with the registered manager and three members of care staff. We looked at records of care and support for two people including records of medicine administration and other documents relating to the management of the service. We completed general observations of the service and the interactions between people and staff.
After the inspection
We spoke with three relatives of people using the service. We did not receive feedback from the health and social care professionals we contacted.