18 January 2019
During a routine inspection
We carried out an announced comprehensive inspection at Dr Affia Okoreaffia on 18 January 2019 as part of our inspection programme.
The practice was previously inspected in October 2015 and rated as good overall.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to explore ways of encouraging patients diagnosed with mental health conditions to engage with annual health reviews and care planning.
- Continue to improve the uptake for cervical screening to achieve the national target of 80%.
- Continue to improve the uptake for childhood immunisations to achieve the national target of 90% or above in all four indicators.
- Continue to review patient feedback regarding their experiences of accessing the practice via telephone or waiting times once at the practice
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice