Franklin House Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 15 May to 17 May 2024. This assessment was carried out in response to information we had received about the service. People were protected from the risks of abuse and staff were trusted to keep them safe. The registered manager understood safeguarding policies and procedures. Staff we spoke with were confident to report concerns. The registered manager responded positively to feedback about moving and handling procedures and took immediate action to mitigate an identified risk. Staff received an induction, ongoing training, and felt supported by the management team. The home was clean and tidy and staff wore appropriate personal protective equipment. Documentation and audits relating to medicines management required improvement. Relatives were able to visit the service at any time. Staff encouraged people to be independent and offered people choice, but further development was needed to support choices for people living with a diagnosis of dementia. The management team sought regular feedback from staff and residents and acted on this. The management team was committed to caring for people safely and were receptive to feedback from the inspector during the assessment. We spoke with 9 members of staff including the provider, registered manager, deputy, activity co-ordinator, chef, senior care workers and care workers.

People's experience of this service

We spoke with 5 people who used the service and 4 relatives about their experience of the care provided. People felt safe at Franklin House and were involved in the development of their care plans. Staff engaged positively with people and knew their needs well. People said their bedrooms and the areas they shared with others were kept clean. People were satisfied with the support they received from staff to take their medicines and felt staff were responsive. People felt their voices were heard and they were treated with respect, but they wanted more activities.