Treal Care UK Limited

Updated 7 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 72 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 23 November 2022 and ended on 25 November 2022. We visited the location’s office on 24 November 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We also reviewed the information we already held about the service. This included their previous inspection reports and notifications. A notification is information about important events, which the provider is required to tell us about by law. We used all of this information to plan our inspection.

During the inspection.

During the inspection, we spoke with the registered manager and care manager. We reviewed documents and records that related to people’s care and the management of the service.

We reviewed 4 staff files, which included pre-employment checks and 2 people's files which included care plans and risk assessments. We looked at other documents such as quality assurance and training records.

We spoke with 2 people who used the service and 2 staff.

Updated 7 December 2022

Treal Care UK Limited is a domiciliary care agency and is based in the London Borough of Barking and Dagenham. The service provides personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of our inspection, the service provided personal care to 13 people in their own homes.

People’s experience of using this service

People were happy with staff. They told us staff were first class, kind and exceptional. The provider had a safe staff recruitment process in place. This ensured that staff were properly checked and supported with induction and training.

Risks to people were assessed and systems put in place to ensure people were safe. Staff knew how to identify and report incidents of abuse. They understood equality and diversity through their training and knew that people should not be discriminated against.

Medicines were safely managed and audited. The registered manager also used various audits to ensure that aspects of the service were managed well and people received safe care. People and relatives had opportunities available to them to give feedback and influence the quality of the service. The registered manager worked well in partnership with other health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 24 June 2019). We also inspected the service (not rated) (published 06 August 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained Good.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Treal Care UK Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect