Treal Care UK Limited provides personal care to people living in their own homes. Care is provided in the London boroughs of Barking and Dagenham and Havering. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Thirteen people were using the service at the time of the inspection.
People’s experience of using this service:
People and relatives told us they felt safe using the service. The service had systems in place to protect people from abuse and staff had knowledge of how to safeguard people and report incidents of abuse. Risk assessments were in place to identify potential risks to people and to help manage them. Procedures for safe administration of medicines were in place and staff used personal protective equipment to reduce the risk of infections. The staff recruitment procedures were robust to ensure staff employed at the service were safe to support people. There were enough staff to meet people’s needs, however, staff were sometimes late for their visits to people. We have made a recommendation about timekeeping.
Assessments of people’s needs were carried out before they started using the service. These helped the service know if they can meet people's needs. Staff were supported through their induction, training and supervision. The service worked in line with the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.
People and relatives told us staff were caring and respectful. They told us staff respected their choices, privacy and independence. Staff worked to meet people’s needs in relation to equality and diversity issues.
Care plans were personalised and reviewed regularly. People and their relatives were involved in planning and reviewing of their care plans. People and relatives were aware of the service's complaints procedure.
People, relatives and staff were positive about the registered manager. They told us the registered manager was approachable. The registered manager worked in partnership with other agencies and used spot checks or unannounced visits to people’s homes to observe staff and auditing systems as part of their quality assurance system
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection of the service since it was registered on 11 June 2018.
Why we inspected:
This was a planned comprehensive inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.