Glastonbury Health Centre

Updated 16 January 2019

Glastonbury Health Centre is provided from one address, 1 Wells Road, Glastonbury, Somerset BA6 9DD and delivers a personal medical service to approximately 6,194 patients. The practice is situated in a purpose-built building near the central area of Glastonbury, public parking is adjacent to the health centre. Information about Glastonbury Health Centre can be found on the practice website www.glastonburyhealthcentre.co.uk.

Information from Public Health England (2016/2017) indicates that the practice area population is in the fifth most deprived decile in England. The practice population of children is below local and national averages at 17%. The practice population of working age at 61% is similar to the local and national averages at 62%. The practice population of patients living with a long-term condition was above the local and national averages at 59%, the local being 57% and national being 54%. Of patients registered with the practice, 98% are White or White British, 0.7% are Asian or Asian British, 0.2% are Black or Black British, and 1.2% are mixed race and Other 0.1%.

The provider has told us the practice team is made up three GP partners, two male and one female. There is one advanced nurse practitioner (ANP) and three practice nurses and two health care assistants. The practice manager and the deputy practice manager are supported by a team of administrators, secretaries, and reception staff.

When the practice is not open patients can access treatment via the NHS 111 service.

The practice provides family planning, surgical procedures, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.

Updated 16 January 2019

This practice is rated as Good overall. (Previous rating June 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive at Glastonbury Health Centre on 20 November 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Feedback from local care and nursing home services demonstrated that the practice worked well with them and provided support in the interest of the best outcomes for patients.
• The practice provided comprehensive support for patients with mental health needs, personalised long-term care plans were in place and they worked well with other mental health professionals with a ‘shared care’ approach.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice has continued working with endeavouring in reducing their impact on the environment with a ‘Green Impact’ policy and ways of working. Recently working with a Deanery Scholarship Registrar, they had been looking at changes they could do to reduce paper use, recycling inhalers and providing energy advice to patients.

The areas where the provider should make improvements are:

• The provider should continue with developing aspects of well led with a central oversight of staff’s immunisation status, training for staff in respect of fire safety and trained fire marshals to maintain safety, monitor that their recruitment policy and procedure is followed.
• The provider should make changes to their registration with CQC in a timely way.
• The provider should continue to monitor cervical smear screening to meet Public Health England screening rates.
• The provider should continue to monitor childhood immunisation to meet Public Health England immunisation rates.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 16 January 2019

Updated 16 January 2019

Updated 16 January 2019

Updated 16 January 2019

Updated 16 January 2019

Updated 16 January 2019