This practice is rated as Good overall. (Previous rating June 2015 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive at Glastonbury Health Centre on 20 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Feedback from local care and nursing home services demonstrated that the practice worked well with them and provided support in the interest of the best outcomes for patients.
- The practice provided comprehensive support for patients with mental health needs, personalised long-term care plans were in place and they worked well with other mental health professionals with a ‘shared care’ approach.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice has continued working with endeavouring in reducing their impact on the environment with a ‘Green Impact’ policy and ways of working. Recently working with a Deanery Scholarship Registrar, they had been looking at changes they could do to reduce paper use, recycling inhalers and providing energy advice to patients.
The areas where the provider should make improvements are:
- The provider should continue with developing aspects of well led with a central oversight of staff’s immunisation status, training for staff in respect of fire safety and trained fire marshals to maintain safety, monitor that their recruitment policy and procedure is followed.
- The provider should make changes to their registration with CQC in a timely way.
- The provider should continue to monitor cervical smear screening to meet Public Health England screening rates.
- The provider should continue to monitor childhood immunisation to meet Public Health England immunisation rates.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.