Pacific Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Comments from people included, “The staff are kind, caring and respectful.” Another person said, “[The staff are] kind and courteous.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person said,” The carers are brilliant I can't fault them. If I am having a bad day, they know how to support me and how they need to do to support me."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. One staff member said, “Fortunately I work with a great group of colleagues who value and understand the importance of transparency. We all have good rapport with management and supervisors, so it has always been easy to raise concerns or issues when necessary.” 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. One staff member said, “Fortunately I work with a great group of colleagues who value and understand the importance of transparency. We all have good rapport with management and supervisors, so it has always been easy to raise concerns or issues when necessary.”