Pacific Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed before they started using the service to ensure staff understood their needs and preferences. People and their relatives contributed to the development of their care records and worked collaboratively with staff to tailor the care in line with individual preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The manager met with people and relevant professionals to gather important information about health conditions and care needs. One professional told us, “In my experience the manager has always been very supportive and proactive.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. One staff member said,” We have group forums where staff members try to help each other when facing challenges and we share ideas to better the services we provide.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were encouraged to manage their own health and wellbeing. One person said, “They know when I am having a good day and when I am having a bad day. They support me by calling the GP when I need one. The help they have given me is amazing, they have given me my life back.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Systems were in place for people to consent to the provision of care. This was recorded in people’s care plans.