This practice is rated as Good overall.
The previous inspection was in September 2015 and the rating was also Good.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced inspection at Waddesdon Surgery in Buckinghamshire on 7 November 2018 as part of our inspection programme. At this inspection we found:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- An understanding of the clinical performance and patient satisfaction of the practice was maintained. The practice had reviewed clinical performance and implemented actions to improve.
- Feedback from patients relating to access to services and the quality of care was significantly higher when compared with local and national averages. This was collaborated by written and verbal feedback collected during the inspection.
- The practice actively reviewed complaints and how they are managed and responded to and made improvements as a result.
- The practice had a clear vision to deliver high quality, patient-centred care and promote good outcomes for patients. The practice had developed clear aims and objectives. These reflected the principle that patients came first, underpinned by a philosophy of providing safe and personalised high quality general practice care.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.