Archived: Sunnybank Medical Centre

Updated 13 July 2018

Sunnybank Medical Centre, is located at Towngate, Wyke, Bradford, West Yorkshire, BD12 9NG. The practice provides services for 10,541 patients under the terms of the Personal Medical Services contract. The practice building is accessible for those with a disability. In addition, the practice has on-site parking available for patients, with designated spaces for disabled patients who require them.

The practice population catchment area is classed as within the fourth more deprived areas in England, with a rating of one being the most deprived and ten the least deprived. The age profile and life expectancy of the practice population is comparable to other GP practices in the NHS Bradford Districts Clinical Commissioning Group (CCG).

The National General Practice Profile states that 93% of the practice population is from a White British background.

Sunnybank Medical Centre is registered with the Care Quality Commission to provide; surgical procedures, diagnostic and screening procedures, family planning, maternity and midwifery services and the treatment of disease, disorder or injury.

The practice offers a range of enhanced local services including those in relation to:

• childhood vaccination and immunisation
• Influenza and Pneumococcal immunisation
• Anti-coagulation clinics
• Diabetes care including insulin initialisation
• Access to visiting cardiology and dermatology clinics
• Minor surgery
• Family planning including the fitting of coils and implants

As well as these enhanced services the practice also offers additional services such as those supporting long term conditions management including AAA screening (a screening service offered to men over 65 at risk from an aneurysm), asthma, chronic obstructive pulmonary disease (COPD), alcohol misuse, weight loss and social prescribing including help in accessing welfare benefits.

Allied with the practice is a team of community health professionals that includes health visitors, midwives and members of the district nursing team.

The practice is accredited as a training practice and supports GPs in training as well as nursing, medical and pharmacy undergraduates.

The clinical team consists of six GP partners (two male, four female), two salaried GPs (both female), a GP registrar (female), two advanced nurse practitioners (female) and four practice nurses (female). The provider also employs a prescribing pharmacist and a pharmacy assistant, two health care assistants and a phlebotomist. They are supported by a non-clinical business partner who oversees the practice management and a team of administrative and management support staff.

The practice appointments include:

• Pre-bookable appointments
• Urgent and on the day appointments
• Telephone consultations
• Home visits

Appointments can be made in person, via telephone or online.

Practice opening times are:

Monday - 8am to 8pm (telephone access from 8am, doors open to personal callers at 8.15am each day).

Tuesday - 8am to 6:30pm

Wednesday - 8am to 6:30pm

Thursday - 8am to 6:30pm

Friday – 8am to 6:30pm

Out of hours care is provided by Local Care Direct, reached by dialling 111.

The previously awarded ratings are displayed as required in the practice and on the practice’s website.

Updated 13 July 2018

This practice is rated as good overall. The practice had previously been inspected in April 2016 when it was rated good overall and requires improvement in providing responsive services. A follow up focused inspection in March 2017 rated responsive services as good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Sunnybank Medical Centre on 26 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. The practice had carried out several full two cycle clinical audits to drive improvement.
• The practice had carried out their own patient survey and identified improvements following lower than average satisfaction results in the national GP patient survey 2017. This included a review of patient access and increased availability of book on the day appointments.
• Staff involved and treated patients with compassion, kindness, dignity and respect. The majority of patient comment cards we collected during the inspection were very positive about the care and services offered. However, several said that appointments were hard to access and occasionally reception staff were unhelpful.
• The practice offered a number of enhanced services, extended hours on a Monday evening and appointments with a wide range of health professionals including pharmacists. The provider also hosted secondary care clinics for cardiology and dermatology consultations, which was of benefit to registered patients and other local people.
• There was an active patient group that worked closely with the staff team. The group helped patients through the development of patient champions and wellbeing groups such as walking and relaxation.
• There was a strong focus on continuous learning at all levels of the organisation. The provider had undertaken a comprehensive staff satisfaction survey across the whole staff team and implemented several initiatives to improve wellbeing and staff support.
• The clinical team were collaborative and supportive. A daily clinical briefing session was held during the morning to discuss any complex or urgent issues that needed discussion or resolution.

The areas where the provider should make improvements are:

• The provider should continue to identify the number of carers within the practice population.
• The provider should continue to review and act on areas of patient satisfaction highlighted in the national GP patient survey, that are lower than the national average.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 13 July 2018

Updated 13 July 2018

Updated 13 July 2018

Updated 13 July 2018

Updated 13 July 2018

Updated 13 July 2018