Archived: Sunnybank Medical Centre

This practice is rated as good overall. The practice had previously been inspected in April 2016 when it was rated good overall and requires improvement in providing responsive services. A follow up focused inspection in March 2017 rated responsive services as good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Sunnybank Medical Centre on 26 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. The practice had carried out several full two cycle clinical audits to drive improvement.
• The practice had carried out their own patient survey and identified improvements following lower than average satisfaction results in the national GP patient survey 2017. This included a review of patient access and increased availability of book on the day appointments.
• Staff involved and treated patients with compassion, kindness, dignity and respect. The majority of patient comment cards we collected during the inspection were very positive about the care and services offered. However, several said that appointments were hard to access and occasionally reception staff were unhelpful.
• The practice offered a number of enhanced services, extended hours on a Monday evening and appointments with a wide range of health professionals including pharmacists. The provider also hosted secondary care clinics for cardiology and dermatology consultations, which was of benefit to registered patients and other local people.
• There was an active patient group that worked closely with the staff team. The group helped patients through the development of patient champions and wellbeing groups such as walking and relaxation.
• There was a strong focus on continuous learning at all levels of the organisation. The provider had undertaken a comprehensive staff satisfaction survey across the whole staff team and implemented several initiatives to improve wellbeing and staff support.
• The clinical team were collaborative and supportive. A daily clinical briefing session was held during the morning to discuss any complex or urgent issues that needed discussion or resolution.

The areas where the provider should make improvements are:

• The provider should continue to identify the number of carers within the practice population.
• The provider should continue to review and act on areas of patient satisfaction highlighted in the national GP patient survey, that are lower than the national average.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice