Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Price and Partners on 2 August 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Dr Price and Partners on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 1 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 2 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
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The practice had suitable arrangements in place for managing and acting on areas requiring improvement identified by risk assessments of the building and the environment.
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A plan for staff training including induction was in place and the practice was able to demonstrate there was ongoing training and development in place for staff. There was evidence of training being completed on safeguarding and basic life support. Staff were offered regular appraisals.
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Recruitment processes ensure all relevant information was obtained prior to a new member of staff commencing employment.
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Policies and procedures related to the running of the service had been reviewed to ensure they were relevant and current. There was a system in place to ensure reviews were carried out at appropriate intervals.
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The complaints policy had been reviewed and ensured that complainants were aware of who they could contact if they were not satisfied with the practice response.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice