- GP practice
Forest House Surgery
Report from 5 February 2024 assessment
Contents
Ratings
Our view of the service
Forest House Surgery is a GP practice which provides a range of primary medical services from its location in Leicestershire. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out our on-site assessment on 7 March 2024, and our off-site assessment activity started on 29 January 2024 and ended on 15 March 2024. We looked at 9 quality statements: Learning culture, safe systems, pathways and transition, safeguarding, medicines optimisation, assessing needs, delivering evidence-based care and treatment, monitoring and improving outcomes, equity in experiences and outcomes and governance, management and sustainability. During our assessment we found effective systems and processes in place to ensure safe care and treatment was provided to the practice population. However, during the assessment we found policies that had not been reviewed for several years, the provider was responsive and reviewed these documents during the assessment phase.
People's experience of this service
Feedback from people, relatives and professionals who worked closely with the service was mainly positive. People told us that they felt involved in decisions about their care and treatment, the staff were professional and knowledgeable. Patients experience on accessing the practice was mixed but once accessed the patients were happy with the level of care they received.