Forest House Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care, treatment and support promoted equality, removed barriers or delays and protects their rights. Leaders and staff proactively sought ways to address barriers to improve people’s experience, acted on information about people's experiences and outcomes and allocated resources and opportunities to achieve equity. The practice complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. The areas we covered during our assessment were equity in experience and outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice complied with the legal equality and human rights requirements including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. The practice had information available in alternative formats and equipment in place to support patients who had a hearing impairment. The practice had taken steps to promote patient confidentiality.

Staff told us of training they had received in equality and diversity and understood the needs of the practice population. The staff and leaders proactively seek ways to address barriers to improve patients experience, this was through projects within the practice and reviewing complaints and compliments.

Feedback we received found that peoples experience was positive regarding equality within the practice. Patients told us they felt supported to give their views and that they were listened to and acted upon to improve care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.