Background to this inspection
Updated
12 September 2019
Dr Pia Menzies, Psychiatry and Psychotherapy
Helios Trust and Medical Centre
17 Stoke Hill
Bristol
BS9 1JN
01454854492
www.piamenzies.com
This provider was set up and registered with the Care Quality Commission in January 2019. Dr Pia Menzies is a sole practitioner, a qualified psychiatrist who provides psychiatric services to children, young people and their families. It treats private patients. The provider comprises Dr Pia Menzies who works from a rented room in a building occupied by a local GP provider. The provider has a receptionist/secretary. This administrator works from home and answers telephone calls and enquiries made through the provider’s website. The administrator makes appointments and manages Dr Menzies’ diary.
The telephone lines are open Monday to Friday 9am to 5pm. The provider has on average six appointments per week.
We reviewed information from the provider including evidence of staffing levels and training, audit, policies and the statement of purpose.
We interviewed the Dr Menzies and the receptionist/secretary, reviewed documents, inspected the facilities and the building. We also asked for CQC comment cards to be completed by patients prior to our inspection. We received twelve comment cards.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
•Is it safe?
•Is it effective?
•Is it caring?
•Is it responsive to people’s needs?
•Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
12 September 2019
This provider is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Dr Pia Menzies, Psychiatry and Psychotherapy (Dr Pia Menzies) as part of our inspection programme.
Dr Pia Menzies is a sole practitioner, a qualified psychiatrist, who provides psychiatric services to children, young people and their families. Dr Menzies is on the General Medical Council specialist register for child and adolescent psychiatric services and has been so since January 2004. The provider treats private patients only.
We carried out an announced comprehensive inspection at Dr Pia Menzies on 14 August 2019 as part of our planned inspection programme.
The provider has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the provider. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the provider is run.
Twelve people provided feedback about the provider. All the feedback was positive.
Our key findings were:
•The care provided was safe. There were systems for reporting, investigating and learning from incidents. The provider was trained to the correct level in safeguarding and had made safeguarding referrals when appropriate.
•The provider worked with other providers, including NHS providers such as GPs. There was provision for peer review and learning from other professionals in the field.
•There was innovation such as video conferencing and seeing patients in unusual settings such as in parks or gardens, subject to suitable risk assessment.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care