14/08/2019
During a routine inspection
This provider is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Dr Pia Menzies, Psychiatry and Psychotherapy (Dr Pia Menzies) as part of our inspection programme.
Dr Pia Menzies is a sole practitioner, a qualified psychiatrist, who provides psychiatric services to children, young people and their families. Dr Menzies is on the General Medical Council specialist register for child and adolescent psychiatric services and has been so since January 2004. The provider treats private patients only.
We carried out an announced comprehensive inspection at Dr Pia Menzies on 14 August 2019 as part of our planned inspection programme.
The provider has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the provider. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the provider is run.
Twelve people provided feedback about the provider. All the feedback was positive.
Our key findings were:
•The care provided was safe. There were systems for reporting, investigating and learning from incidents. The provider was trained to the correct level in safeguarding and had made safeguarding referrals when appropriate.
•The provider worked with other providers, including NHS providers such as GPs. There was provision for peer review and learning from other professionals in the field.
•There was innovation such as video conferencing and seeing patients in unusual settings such as in parks or gardens, subject to suitable risk assessment.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care