We carried out an announced focused inspection at Valley View Surgery on 31 October 2019.
We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions effective, responsive and well led.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- Patients received effective care and treatment that met their needs. Individual needs were assessed and responded to.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- There was compassionate, supportive, inclusive and effective leadership.
We one area of outstanding practice.
- The practice considered the holistic needs of their patients and gave continuous support to their patient participation group and their patient champions who could use an appropriate room for meetings and get togethers. This alliance focused on the physical and mental wellbeing of patients in a highly deprived area with a number of initiatives to combat ill health, loneliness and vulnerability. These included weekly ‘knit and natter sessions’, coffee mornings held to raise awareness of relevant health issues such as diabetes and tuberculosis, working in partnership with a women’s refugee society and offering Pilates classes to patients. The practice had also offered English classes and Urdu classes in partnership with a women’s organisation.
Whilst we found no breaches of regulations, the provider should:
- Improve the uptake of childhood immunisations at the practice and ensure that the World Health Organisation minimum target of 90% is met.
- Continue to review and improve the uptake of cancer screening at the practice including breast, bowel and cervical screening.
- Continue to review and respond to the GP Patient Survey so that they can meet the needs of their patient population.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care