Updated 4 May 2020
We carried out an announced comprehensive inspection at My:Skyn Clinic as part of our inspection programme. The inspection was carried out on 4 March 2020.
My:Skyn Clinic is an independent health services provider in Bell Dean Road, Allerton in Bradford, West Yorkshire, BD15 7WA, operated by My:Skyn Clinic Limited. The provider is registered as a limited company which offers a range of medical, cosmetic and aesthetic services to adults over the age of 18 years.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. It was registered with the Care Quality Commission to deliver the following regulated activities:
- Diagnostic and screening procedures
- Treatment of disease, disorder or injury
- Surgical procedures
There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008, (Regulated Activities) Regulations 2014. My:Skyn Clinic offers a range of non-surgical cosmetic interventions, for example fillers for skin rejuvenation and non-surgical facials which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.
The service was delivered from modern facilities. Parking, including parking for those with mobility issues, was available on the site. The clinic is located on the ground floor of a building shared with other organisations, and so was accessible to individuals using the services with mobility issues.
My:Skyn Clinic offered a variety of non-surgical treatments. The services provided by My:Skyn which were in scope of CQC registration were:
1. Clinical consultations
2. Minor Surgery
The service was managed by two company officers who oversaw the daily running of the service. One of the officers of the company was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service and carry out regulated activity. The other was the nominated individual. A nominated individual has responsibility for supervising the way that regulated activities are managed. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During our inspection we:
- Looked at the systems in place relating to the safety and governance of the service.
- Reviewed a number of key policies and procedures.
- Explored clinical oversight and how decisions were made.
- Spoke with a range of staff.
- Reviewed CQC comment cards and other feedback received from individuals using the services where they shared their views and experiences.
To get to the heart of individuals using the services’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions formed the framework for the areas we looked at during the inspection.