This service is rated as Good overall.
The ratings for individual key questions are:
Are services Safe? Good
Are services Effective? Good
Are Services Caring Good
Are services Responsive? Good
Are services Well Led? Good
We carried out an announced comprehensive inspection of My:Skyn Clinic Limited on 4 March 2020 as part of our regulatory inspection programme.
My:Skyn Clinic Limited is an independent health service provider situated in Bell Dean Road, Allerton, Bradford, West Yorkshire, BD15 7WA. The service offers a range of therapist and clinician led services which include a range of non-surgical cosmetic interventions, for example facial fillers for skin rejuvenation, which are not within Care Quality Commission (CQC) scope of registration. Therefore, we did not inspect or report on these services. The lead doctor is the registered manager.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and associated regulations and was the first time the service provider had been inspected.
Our key findings were:
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Procedures had been safely managed and there were effective levels of support and aftercare offered to individuals using the service.
- Clinical staff were able to demonstrate up to date safeguarding training in line with published guidance.
- Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
- The service encouraged and valued feedback from patients.
- Staff involved patients in decisions regarding their care and treatment.
- Staff treated people with kindness, compassion, dignity and respect.
- The provider was aware of the requirements of the Duty of Candour.
- Staff were aware of their own roles and responsibilities. They said they felt supported by leaders and managers who were accessible and visible. Communication between staff was effective.
- Treatment outcomes were evaluated using feedback from patients and reviews carried out by the provider which included a limited number of audits to support the services quality improvement processes.
The areas where the provider should make improvements are:
- Develop detailed training records for all staff working within the service, ensuring staff complete all training relevant to their role.
- Gain assurance that staff immunity status has been assessed in line with national guidance.
- Develop documentation relating to fire evacuation drills and tests of the fire alarm.
- Maintain detailed records showing the frequency of cleaning undertaken within the service.
- Implement records relating to safety checks done by third parties.
- Develop systems and processes to record detailed pre-employment checks carried out for each staff member which are completed before staff commence employment.