• Care Home
  • Care home

PACO Rehabilitation Services

Overall: Good read more about inspection ratings

23 Elthruda Road, Hither Green, London, SE13 6SW (020) 3643 9455

Provided and run by:
PACO Rehabilitation Services Ltd

Latest inspection summary

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Background to this inspection

Updated 13 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Paco Rehabilitation Services is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the registration. We used all of this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two people receiving care and support. We spoke with the registered manager and a support worker. We reviewed care and medicine records of three people and we looked at six staff files in relation to recruitment, induction, supervision, and training. We also looked at a sample of policies and procedures and records related to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with another person receiving care and support on the telephone. We got feedback from two health and social care professionals who worked with the service to plan and coordinate people’s care and support.

Overall inspection

Good

Updated 13 February 2020

About the service

Paco Rehabilitation Services is a care home that provides care and support for up to three people with mental health needs. The service focused on supporting people to recover from long term mental health problems and regain daily living skills. At the time of the inspection there were three people using the service.

People’s experience of using this service

People told us they felt safe using the service. The provider supported people to take their medicines safely. Infection control was managed well and the service was clean and tidy. There were sufficient staffing levels at all times to maintain people’s safety and ensure their needs were met.

People’s health and social care needs were assessed, and plans put in place to meet these. The provider met people's nutritional and hydration needs and supported them to have a balanced diet. People were supported with their physical and mental health needs and care records contained good information on these.

People told us the registered manager and staff were kind and caring and knew people well. People were treated with dignity and respect.

We received positive comments about the overall management of the service. There were quality assurance systems in place to ensure care and support were kept to a good standard. The service worked with a range of healthcare and multidisciplinary professionals to achieve good outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection:

This service was registered with us on 17 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk