About the servicePaco Rehabilitation Services is a care home that provides care and support for up to three people with mental health needs. The service focused on supporting people to recover from long term mental health problems and regain daily living skills. At the time of the inspection there were three people using the service.
People’s experience of using this service
People told us they felt safe using the service. The provider supported people to take their medicines safely. Infection control was managed well and the service was clean and tidy. There were sufficient staffing levels at all times to maintain people’s safety and ensure their needs were met.
People’s health and social care needs were assessed, and plans put in place to meet these. The provider met people's nutritional and hydration needs and supported them to have a balanced diet. People were supported with their physical and mental health needs and care records contained good information on these.
People told us the registered manager and staff were kind and caring and knew people well. People were treated with dignity and respect.
We received positive comments about the overall management of the service. There were quality assurance systems in place to ensure care and support were kept to a good standard. The service worked with a range of healthcare and multidisciplinary professionals to achieve good outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection:
This service was registered with us on 17 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk