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Human Support Group Limited - Pennyman House

Overall: Good read more about inspection ratings

30 James Street, North Ormesby, Middlesbrough, TS3 6LB (01642) 433355

Provided and run by:
The Human Support Group Limited

Latest inspection summary

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Background to this inspection

Updated 25 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency and extra care housing service. It provides personal care to people living in their own flats in a purpose-built building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

Inspection activity took place on 21 January 2020 when we visited the office location.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection.

We spoke with seven people who used the service about their experience of the care provided. We spoke with 11 members of staff including the registered manager, regional director, care coordinator and eight care workers.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Overall inspection

Good

Updated 25 February 2020

About the service

Human Support Group – Pennyman House is a domiciliary care agency and extra care housing service which provides personal care and support to people who live in their own flats within one purpose-built building. The service supported adults some of whom were living with physical and mental health conditions, including dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 20 people who lived at Pennyman House received personal care from the service.

People’s experience of using this service and what we found.

People told us the service was safe. Medicines were well managed, and people were happy with the way staff gave them their medicines. Staff were aware of how to identify and report safeguarding concerns. Staff followed infection control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in their care planning. Records were regularly reviewed to ensure people’s up to date needs were reflected. Staff ensured people had access to healthcare professionals, for example contacting their GP or emergency services if they became unwell. People were supported with meals and any special dietary requirements were met. Staff received appropriate training and were offered regular meetings to support them in their role.

The service was caring. People told us the staff treated them with kindness and respect. Staff were

aware of how to protect people's privacy and dignity and people told us the staff did this well.

There were a number of activities arranged by the provider and supported by staff. This reduced the risk of people becoming socially isolated. Staff were aware of people's communication needs and how best to support them. People told us they had no concerns or complaints about the service. When complaints were received they were handled correctly.

People had a good relationship with the registered manager. They were asked for feedback on a regular basis to ensure the standard of care remained high.

We found the management team receptive to feedback and keen to improve the service. The registered manager worked with us in a positive manner and provided all the information we requested.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.