We carried out a review of the data available to us about Human Support Group Limited - Pennyman House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Human Support Group Limited - Pennyman House, you can give feedback on this service.
Human Support Group – Pennyman House is a domiciliary care agency and extra care housing service which provides personal care and support to people who live in their own flats within one purpose-built building. The service supported adults some of whom were living with physical and mental health conditions, including dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 20 people who lived at Pennyman House received personal care from the service.
People’s experience of using this service and what we found.
People told us the service was safe. Medicines were well managed, and people were happy with the way staff gave them their medicines. Staff were aware of how to identify and report safeguarding concerns. Staff followed infection control procedures.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in their care planning. Records were regularly reviewed to ensure people’s up to date needs were reflected. Staff ensured people had access to healthcare professionals, for example contacting their GP or emergency services if they became unwell. People were supported with meals and any special dietary requirements were met. Staff received appropriate training and were offered regular meetings to support them in their role.
The service was caring. People told us the staff treated them with kindness and respect. Staff were
aware of how to protect people's privacy and dignity and people told us the staff did this well.
There were a number of activities arranged by the provider and supported by staff. This reduced the risk of people becoming socially isolated. Staff were aware of people's communication needs and how best to support them. People told us they had no concerns or complaints about the service. When complaints were received they were handled correctly.
People had a good relationship with the registered manager. They were asked for feedback on a regular basis to ensure the standard of care remained high.
We found the management team receptive to feedback and keen to improve the service. The registered manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10/10/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.