Regents Court Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Regents Court Care Home is a residential care home providing personal care for up to 40 people. The service provides support to people over the age of 65 and people living with dementia. At the time of our inspection there were 25 people using the service. Regents Court Care Home accommodates people in 1 adapted building over 2 floors. People also have access to an enclosed garden area. We carried out our onsite assessment on 14 October 2024, off site assessment activity started on 23 September 2024 and ended on 06 November 2024. The assessment was completed to follow up on the last inspection to see if improvements had been made. We found the provider had made significant improvements and were no longer in breach of regulations. A new registered manager had been appointed who had created a culture of improvement through listening and responding to the concerns of people and staff. People now received care and support from staff who received the training and support they needed to be effective in their role. The provider had improved how risks for people were assessed and staff knew how to support people safely whilst enabling people to do what mattered to them.

People's experience of this service

People told us they felt safe and well cared for. We spent time in communal areas to understand how staff supported people with dementia. We saw interactions were positive; it was clear staff understood people’s individual care and social needs and adapted their approach and support in line with the people’s individual preferences. Relatives told us they had no concerns about the home, that it had greatly improved and were really pleased with the care. Staff told us the service was safe and well managed. Staff felt confident to raise any concerns or suggestions and felt listened to by the management team, who acted on these promptly. Staff felt supported in their role, through a range of training, regular supervisions and team meetings. External healthcare staff who visited the home told us there had been improvement in the communication since our last inspection. They also noted how people appeared to be well cared for and the atmosphere was calmer. The management team were supported by the provider to drive improvement within the service, and we could see this had worked well. The provider had put in place a new electronic care planning system, the registered manager told us this had made a significant improvement in ensuring people’s care was being met in the right way as they were more easily able to check records to ensure care was being delivered in line with people’s needs.