Regents Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. We assessed a total of 5 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. At this assessment improvements were found and the provider was no longer in breach of the regulations and this key question has changed to good. This meant people's outcomes were consistently good, and people's feedback confirmed this. People told us staff were kind and treated them well. Relatives felt the staff cared for their family member in a caring and supportive way. Staff treated people as individuals and respected the choices they made. Staff treated people with care and respect and maintained their dignity.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind towards them and would ensure they felt safe and comfortable. Relatives told us staff were also kind towards them. One relative said, “They also support me at times, which I’m grateful of. They bring me a cup of tea etc so I can sit with [person’s name] and drink together like we used to."

People were treated with dignity and respect by staff who understood their needs well. Staff ensured people were supported in their best interests and in a dignified way. Language used both towards people and in their care records was appropriate and respectful.

Visiting professionals felt the atmosphere in the home was calm and had seen positive interactions from staff towards people.

We saw staff were attentive to people’s needs and responded to their requests for support in a timely manner. Staff showed care and affection towards people. We saw times where staff would comfort people who were upset, or just sit with them and chat about topics which interested them.

Staff understood people’s individual needs and preferences and this was reflected in how they provided care, and support. People were supported to maintain relationships with those important to them. Relatives felt their family member was treated as an individual, they felt that staff understood their individual preferences. One relative said, “They know all [person’s name] personal preferences right down to how [they] like [their] hot drink.”

Staff told us they worked hard to support people and meet their individual needs. The registered manager told us they had regular conversations with families and invited them in to discuss any queries or concerns they had. They told us they had worked hard to rebuild relationships with them.

We saw staff supported people sensitively and staff interactions with people were positive. Staff recognised people’s individual early signs of when they may become upset or distressed, and how to support the person in a positive way, so the situation did not escalate.

Care records were very detailed and inclusive of people’s views and wishes. This enabled staff to support people in the way they wished to be supported to live full and active lives.

People told us they were involved with decisions about their care, such as what time they wished to go to bed. Staff supported people to go out on day trips, or an afternoon to the shops. One person told us how they had been shopping and bought lots of new clothes.

Staff knew people well and how they wished to be supported. Staff understood people’s rights and worked with them to promote positive outcomes.

We saw people were given choices throughout the day. Staff gave people choices around their meals how they wished to spend their day. We saw people moved freely around the home and had access to a secure garden area.

Care plans contained information for staff to promote people’s independence in areas such as mobility and communication. Regular reviews were held involving people and their relatives to discuss any changes or suggestions. People had access to a varied activity programme.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff felt well supported by the registered manager. Staff told us the registered manager was approachable, listened to what they had to say, and took action where improvements or suggestions were made. This made staff feel valued.

The provider had made improvements since our last inspection, to ensure systems were in place to support and engage with staff. There was an open-door policy in the office and staff could access the office at any time to speak to management.