Cosmedic Skin Clinic

Updated 11 April 2022

Cosmedic Skin Clinic Limited is registered with the Care Quality Commission to provide the regulated activities of treatment of disease, disorder, or injury (TDDI), diagnostic and screening procedures and surgical procedures from one registered location at the following address: 13 Albert Road, Tamworth, Staffordshire, B79 7JN.

The location is situated in a commercial area of Tamworth and is on the ground floor. Car parking is available at the rear of the building. There is limited disabled access from the car park at the rear with one treatment room being accessible. Access to the service is by way of the front door which is locked for security and a buzzer system in place. The reception is manned during opening hours. The reception is large and comfortable with three treatment rooms leading off. There are toilets available.

There are 2 treatment rooms allocated to registerable services performed by Dr King and Mrs King only. There was suitable flooring and handwashing facilities for the procedures being delivered.

The service is provided by two registered practitioners. Cosmedic Skin Clinic offers patients a range of services including botulinum toxin treatment for hyperhidrosis (excessive sweating); lifting face threads (PDO) and minor operative procedures such as the removal of skin tags, warts and verrucae using plasma sublimation. Treatments are provided for adults aged 18 and over with appropriate consent. These services are available on a pre-bookable appointment basis. Patients can book appointments online, via the telephone or in person at the service. The service is open Tuesday and Thursday between 10am and 6pm, Wednesday and Friday between 10am and 8pm and one Saturday a month between 10am and 2pm.

How we inspected this service

During the inspection:

• we spoke with one clinician, who is also the Registered Manager, the office manager and the patient advocate.
• reviewed key documents which support the governance and delivery of the service.
• made observations about the areas the service was delivered from.
• looked at information the service used to deliver care and treatment plans.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 April 2022

This service is rated as Good overall. This is the first inspection since registration with the CQC.

We carried out an announced comprehensive inspection at Cosmedic Skin Clinic on 14 March 2022 as part of our inspection programme.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Cosmedic Skin Clinic provides a range of non-surgical cosmetic interventions, which are not within CQC scope of registration. Therefore, we did not inspect, or report on these services. Cosmedic Skin Clinic is registered in respect of the provision of the treatment of disease, disorder or injury and surgical procedures; therefore we were only able to inspect treatments relating to medical conditions which include treatment for excessive sweating (hyperhidrosis) and PDO surgical thread lifts.

Sharon King is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service was offered on a private, fee paying basis only and was accessible to patients who chose to use it. Patients were able to access care and treatment from the clinic within an appropriate timescale for their needs.
• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Systems, processes and records had been established to seek consent and to offer coordinated and person-centred care.
• The clinicians maintained the necessary skills and competence to support patients’ needs.
• The provider and staff team demonstrated a positive culture and a commitment to the delivery of person-centred care and treatment.
• The provider was aware of, and complied with, the requirements of the duty of candour.
• The provider was not able to demonstrate that emergency equipment and medicines were regularly checked or that equipment servicing contracts were fulfilled by external companies.

The areas where the provider should make improvements are:

• Maintain records to demonstrate that the emergency equipment and medicines were checked, in good working order and where applicable, in date.
• Develop a reminder system to highlight when equipment is due for testing.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care